Considering the current economic challenges and sustained economic growth at the domestic and international levels, quality has become an urgent need and a goal that different bodies, companies, and institutions—service or productivity—strive to satisfy the customer and thereby protect their survival and maintain their competitive rates.

In this spirit and in line with the current challenges, the Arab Academy for Science, Technology, and Maritime Transport established the Institute of Productivity and Quality in early 1995 to qualify companies and human resources to carry out the activities of control, assertion, and quality management, which is the cornerstone in achieving the renaissance at the industrial and service levels.

For more than two decades, the Institute has provided high-quality postgraduate studies for university graduates, as well as advisory and training services to individuals and organizations from all sectors of industry and services.

The Institute is keen to use the best methods and available tools to reach the most successful ways of transferring information, acquiring effective ideas in the field of education development, and creating better workplaces, which will have the best impact in spreading the concepts and climate of quality in Egypt and the Arab region.
As a result of its outstanding quality contributions, the Institute is one of the leading quality organizations in Egypt and the Arab region.

 

QUALITY POLICY

The management policy at Productivity and Quality Institute (PQI) is committed to communicating higher quality education leading to accredited degrees in “Master & Doctorate in Quality Management,"  specialized training programs, and consultation services for all quality activities, aiming to enhance extensive valuable knowledge and professional skills for the individual institutionalization, industrial and service sectors, and society at large in all fields of quality. 

PQI pays continuous attention to the needs and expectations of customers and clients to be considered an undoubtedly reliable and fair partner, achieving excellence levels to satisfy all customers interested in any of PQI's activities.

In undertaking a holistic approach to quality assurance and standards, this policy applies to all areas of the Institute that: 

• Linked with mission, goals and objectives.
• Shaping an organizational culture and environment that is conducive to achieving the objectives of this policy.
• In the center of activities, customers have always been the primary focus.
• Establishment of monitoring and continuous improvement mechanisms for all activities.
• Effective internal and external communication for the quality of services provided by the Institute.
• Conformity with relevant legislative and regulatory requirements.
• Continuously increasing sustainability in a competitive market.
• Adoption of a Code of Ethics and Conflict of Interest policies for everyone at PQI.
• Senior management is committed to systematically undertaking quality assurance and quality improvement strategies through establishing and monitoring performance against meaningful and measurable objectives.

In order to continue such outstanding performance, PQI has established and implemented a quality management system that complies with the requirements of international standard ISO 9001:2015 and reviewed the efficiency of this system through ongoing quality enhancement and the fostering of a culture of continuous improvement.

The quality policy is communicated and understood by all stakeholders within the PQI institute and is reviewed for continued suitability.