Description

The history, role and definition of quality in construction leading to the differentiation of the basic quality concepts / approaches. The management of inspection and testing, in addition to process improvement techniques of statistical process control and six sigma. Quality assurance systems with application to ISO 9000:2000 in construction. The implementation of total quality management and the introduction of excellence models. The importance of continuous improvement through effective benchmarking and performance measurement.

Program

Master of Engineering (MEng)

Objectives

• To provide an understanding of the role of quality in construction projects and organizations and the main techniques associated with improving customer satisfaction and quality in construction.