Student''s Complaint

S C Form

Student''s Complaint

§ The student shall initiate the student complaint form (App 7.1) and forward it to the College Vice Dean for Student Affairs.

§ The College Vice Dean for Student Affairs shall acknowledge receipt of the student complaint and attempt to resolve it locally.

§ If resolved locally the College Vice Dean for Students’ Affairs shall complete the response details of the form and return it to the student. A copy shall be sent to the Dean of Student Affairs.

§ Complaints which cannot be resolved locally shall be sent to the Dean of Students’ Affairs, who shall assign it to a competent member of Students’ Affairs staff for investigation and suggested resolution.

§ The assigned member of Students’ Affairs staff shall complete the student complaint form and return it to the Dean of Student Affairs.

§ The Dean of Student Affairs shall approve the response and forward it to the College Vice Dean for Student Affairs.

§ The College Vice Dean for Student Affairs shall return the student complaint to the student with a copy to the College Dean for information.

 

Analysis of Complaints

§ The College Vice Dean of Students’ Affairs shall periodically review student complaints looking for trends or repeated problems. § Problems found as a result of this analysis will be dealt with in accordance with MPINQ 5 corrective & preventive action procedure.

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