Student''s Complaint
§ The student shall initiate the student complaint form (App 7.1) and forward it to the College Vice Dean for Student Affairs.
§ The College Vice Dean for Student Affairs shall acknowledge receipt of the student complaint and attempt to resolve it locally.
§ If resolved locally the College Vice Dean for Students’ Affairs shall complete the response details of the form and return it to the student. A copy shall be sent to the Dean of Student Affairs.
§ Complaints which cannot be resolved locally shall be sent to the Dean of Students’ Affairs, who shall assign it to a competent member of Students’ Affairs staff for investigation and suggested resolution.
§ The assigned member of Students’ Affairs staff shall complete the student complaint form and return it to the Dean of Student Affairs.
§ The Dean of Student Affairs shall approve the response and forward it to the College Vice Dean for Student Affairs.
§ The College Vice Dean for Student Affairs shall return the student complaint to the student with a copy to the College Dean for information.
Analysis of Complaints
§ The College Vice Dean of Students’ Affairs shall periodically review student complaints looking for trends or repeated problems.
§ Problems found as a result of this analysis will be dealt with in accordance with MPINQ 5 corrective & preventive action procedure.
