- Degree Doctorate
- Code: DBA9B5
- Credit hrs: 3
- Prequisites:
Total quality management (TQM) is an approach to business that looks critically at the products and services a company provides in relation to the process it employs to create them to ensure that outputs fully satisfy customer requirements. Therefore, organizations that follow the TQM approach consistently meet or exceed customer requirements. Hence, this course focuses on inventory and capacity planning to efficiently utilize organizations’ resources. In addition, the design of production facilities, location, and assembly line production are covered. Along with resources used in total quality management scenarios. As well, the quality and process improvement tools. Moreover, quality audit and quality management system, is a keystone aspect of this course, as it serves as a must for quality audits and certifications.
DBA
Kiran D.R. (2016 ). Total Quality Management: Key Concepts and Case Studies, published by Elsevier, Technology & Engineering. Poorinma M. Charantimath (2011). Total Quality Management, published by Pearson. Williams J. Stevenson, Operations Management: Theory & Practice, 14th edition, published by McGraw Hill. Lectures are not based strictly on text material. Many subject areas covered in the text will be supplemented with additional material or presented in an alternative manner in class. For this reason, exams will be based on both class lectures and text material.
| content serial | Description |
|---|
| 1 | Quality Concepts Philosophy of Total Quality Management |
| 2 | Quality Improvement Tools Mid Term |
| 3 | Process Improvement Tools Capacity Planning and Inventory Management |
| 4 | Location Decisions, Process Selection and Facility Layout Quality Audit and Quality Management system |
| 5 | Final Assessment |
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