Description

This course is a real-world guide to the essential principles of knowledge management. It shows how KM and CRM technologies work, and how they impact the IT infrastructure. Also shows how to use team-building and goal-setting exercises to create excellent KM/CRM projects, and how to align e-business strategy and technology choices.

Program

Electronic Commerce

Objectives

The course focuses on new applications in E-business. It integrates with knowledge from other courses such as E-Business, Intelligent business computing, E-Logistics, and E-business strategy.

Textbook

Data will be available soon!

Course Content

content serial	Description
1	Understanding E-business, CRM and KM
2	Knowledge enabled CRM
3	Knowledge enabled CRM
4	Aligning strategy and technology choices
5	Aligning strategy and technology choices
6	Analyzing the business environment
7	7th Week Exam
8	Audit and Analysis
9	Audit and Analysis
10	Building an Implementation Team
11	Blueprinting the Technology Infrastructure
12	12th Week Exam
13	Results-Driven Development and Deployment
14	Leadership, Change Management, and Corporate Culture
15	Evaluation, Measurement, and Refinement
16	Final Exam

Markets and Career

Generation, transmission, distribution and utilization of electrical power for public and private sectors to secure both continuous and emergency demands.
Electrical power feeding for civil and military marine and aviation utilities.
Electrical works in construction engineering.

Degree Bachelor
Code: CR425
Credit hrs: 3
Prequisites: CR315

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New Trends in E-Business Applications