Group Dynamics

Description

The course aim is to learn different types and stages of group process, understanding theoretical and practical concepts of group dynamics, having self evaluation and leadership skills, increasing competence to work with clients with different cultures. This course will provide students with the ability to work as individuals or in a team to improve performance in an organization.

Program

Master in Quality Management MQM

Objectives

• 1. Analyze internal and external drivers impacting groups’ performance to compare the characteristics of high, medium, and low performance groups. 2. Illustrate concepts and theories related to organizational behavior and group dynamics and study its impact on organizational setting. 3. Review and assess the workforce diversity, effective communication, and performance systems processes, to develop effective groups and examine their role in the organization context. 4. Understand the purpose and scope of ISO 9001 management system.