Description

This course studies knowledge management within the context of large organizations, particularly those conducting business over Internet. Topics include knowledge management (KM) process model and lifecycle case studies of effective KM in organizations e-business frameworks and models XML and its use in e-business transactions and services the role of standards in effecting inter-enterprise process models and workflows the intelligent integration and interchange of information among business partners web service architectures and standards and security and digital rights management in e-business environments.

Program

IS -144 CRs

Objectives

• 1. Understand what knowledge management is.
  2. Learn the evolution of Knowledge Enabled Customer Relationship Management.
  3. Understand the role of Knowledge Management in modern organizations
  4. Use information technology for knowledge management
  5. Use intelligent technologies and systems for knowledge management
  6. Apply knowledge management systems