New trends toward perfect customer service & High performance

General objectives

After This course, the contributors will be able to:

• Know the different behavioral patterns and different consumer personalities.
• Gain advanced skills to deal with customers and to handle their complaints.
• Understand the concept of thinking from the service perspective & the way of its improvement in their organization.

Language

Arabic & English.

Duration

5 days / 20 hours.

Main topics

• Definition & concepts of customer service.
• Servicing the internal & the external customers.
• The basic rules for special service.
• Customer service perspective.
• Different patterns of customer personalities.
• Effective ways to satisfy customers.
• Handling customer complaints.
• Effective communication with customers.

Target Segment

To all employees who their responsibilities require communications & deals with different types of customers.