Modern Methods of Customer Service

General objectives

• Identify the concepts and new methods of modern customer service. Develop the skills of the participants in identifying the needs of clients and provide high-quality services to them.
• Develop the skills of the participants in the communication with customers - Develop positive attitudes towards involved clients.
• Enable participants to address the problems of customers efficiently and effectively.
• Developing the capacity of participants in dealing with different types of customers.
• Develop the skills of the participants in the design and implementation of surveys to explore customer satisfaction and service personnel and their proposals for the development of service.

Language

Arabic & English.

Duration

6 days / 30 hours.

Main topics

• Key concepts in customer service.
• Who is the client and what is his expectations?
• Institutions and service excellence.
• Control provision of the service.
• Customer Care.

Target Segment

People Working in the customer service in both the private sector and government whose job functions are directly related to dealing with.