Location

Community Services & Continuing Education - Cairo

Objectives

• Quality management is a mechanism that can be used. by banks to gain competitive advantages. This paper investigates and classifies. the research on quality management in the banking industry.‏

Outcomes

The trainee can differentiate between the following:quality management department in banks quality management meaning, role of quality management in banks, units of quality management department and their tasks,the relationship between quality management department and central bank ,the banks quality management and action need to be taken form bank top management,

Course Contents

quality management department in banks quality management meaning, role of quality management in banks, units of quality management department and their tasks,the relationship between quality management department and central bank ,the banks quality management and action need to be taken form bank top management,