Location

Community Services & Continuing Education - Cairo

Objectives

• The training program aims to equip participants with the skill of designing key performance indicators based on benchmark measurements. It is expected at the end of this program that the participant will be able to: Understand the meaning of KPIs Clarification of reference measurement models Distinguish the main CSF success factors Provide trainees with case studies for key performance indicators

Outcomes

• Knowledge of key performance indicators• Ability to design a KPI card• Developing the skill of selecting from key performance indicators• Increased knowledge of key success factors• The ability to choose the best model for reference measurements• The ability to activate work on key performance indicators• Designing a performance measurement system using the knowledge gained in the KPI• Analyzing and developing the most important key performance indicators relevant to stakeholders and customers• Effective management of the KPI measurement process at all stages• Use of information technology to support the performance management system• Follow up on job performance using KPIs• The link between performance evaluation, training needs determination, job analysis and description

Course Contents

1. Explain the Performance Management System functions.2. Get introduced to the PMS tools.3. Estimate the value added by KPIs as a PMS tool.4. Differentiate between Metrics & KPIs.5. Identify the difference between objectives, KPIs, and initiatives.6. List the main processes for the KPI based PMS. 7. Design a well-structured KPI selection process. 8. Recognize useful KPI selection sources. 9. Deploy KPI selection techniques.10. Identify a standard criterion for KPI selection.11. Evaluate different approaches to align KPIs within the Organization.12. Cascade KPIs from Organizational Level to Departmental level.13. Practice KPIs Documentation using standard template.14. Apply KPIs Activation Techniques.15. Outline the “Target Setting” Process for KPIs.16. Address challenges related to KPIs data gathering & reporting. 17. Discuss Data visualization guidelines