Location

Community Services & Continuing Education - Cairo

Objectives

• This practical course helps students understand the essentials of the communication process, identify potential communication problems, construct productive approaches to communication, and develop strategies to develop effective communication skills. Students can benefit from this course in their personal and family lives, in their learning, and in their career development.

Outcomes

Identify key elements and principles of communicationDemonstrate understanding of the communication processDescribe their own communication strengths and growth areasDemonstrate ability to prepare and present a short oral presentationDescribe and practice key listening skillsPrepare a clear and informative piece of written communication

Course Contents

What is communication?Verbal vs Non VerbalCommunication StylesHow to deal with different stylesConversationAIRDos and Don’tsCommunication CycleListeningProcess of ListeningQuestioningPresentationsAimPlanStructurePersuasionReasoning and ThinkingAssertivenessWritten CommunicationMemoEmailFormalReportsInterviewInterview typesInterviewer typesDo’s and don’tsPreparationBody LanguageStylesRatiosWhy is it importantExpressionsBody movement and gesturesPassive / Active Modes and indicatorsPosture