Location

Productivity and Quality Institute - Cairo

Objectives

• Understand modern concepts and principles of quality management.Implement strategies to improve organizational performance and customer satisfaction.Utilize quality tools and frameworks for continuous improvement.

Outcomes

Data will be available soon!

Course Contents

Introduction to quality management and its importance.Modern quality frameworks: TQM, Six Sigma, and Lean management.Tools for quality improvement (e.g., PDCA, root cause analysis).Performance measurement and key performance indicators (KPIs).Enhancing customer satisfaction and organizational efficiency.Building a culture of continuous improvement and innovation.