Location

Productivity and Quality Institute - Cairo

Objectives

• Business Communication in Healthcare Quality :

Outcomes

to be able to understand and apply basics of Business Communication i healthcare

Course Contents

- Classifications of Communication - Johari Window- 7 Cs of Communication - Barriers to Communication - Communication Channels - Types of Communication - Active Listening & Feedback - Techniques of Communication - Factors affect Communication Quality- Perception - Ladder of Inference - Emotional Intelligence - Transactional Analysis- Personality- Workplace Conflict - Cross Culture Communication - Organizational Communication- Effective Meeting - E-mail at Work- Art of Debates