Location

Productivity and Quality Institute - Cairo

Objectives

• Total Quality Management

Outcomes

Familiarity with the basic principles of total quality management

Course Contents

1- Introduction to the Quality Management System2- Definitions and Concepts3- Pioneers of Total Quality Management4- Total Quality Management and Continuous Improvement5- Principles of Total Quality Management6- Comparison between traditional management and total quality management7- Stages of Application of Total Quality Management8- Introduction to Standards ( ISO 9000 family/ISO 9001:2015)9. General Models for Improvement10- Total Quality Management Tools