Objectives

• Domain 4 tests knowledge of IS operations and business resilience, validating your knowledge of how IT relates to the business overall. Exam questions cover topics such as IT asset management, system interfaces, data governance, systems performance management, problem and incident management, business impact analysis, business continuity planning, disaster recovery planning, among other related topics.

Outcomes

supporting the organisation's IT architecture;• managing IT services under ITIL;• IT service level management practices and operational management;• data management and data quality;• business continuity management.

Course Contents

• Conduct periodic reviews of information systems• Evaluate service level management practices• Evaluate third-party management practices• Evaluate data administration practices• Evaluate the use of capacity and performance monitoring tools and techniques• Evaluate change, configuration, and release management practices

Description

Data will be available soon!