Location

Technical and Vocational Institute

Objectives

• The course trains the trainee to the following : •Treatment skills with customers and identification of customer type.•Calming upset customers•Verbal and non-verbal communication skills•Negotiation skills•Communication skills•Building team•Language skills•Technical English and technical English terms related to industry•Sailing skills and strategies of successful presentation •Stress and timing skills•Problem solving •Leadership skills

Outcomes

•The trainee will be able to deal with customer proficiency.•He will be able to negotiate with customers.•He will be able to create a building team.•He will be able to deal with English language proficiency •He will be able to associate English with technician field.•He will be able to convince the customer with buying and selling process.•He will be able to deal with high management proficiency.

Course Contents

•Knowing your customer•Calming upset customer•Time and stress management •Communication skills •Grammatical rules and practice•Speaking skill•Body language•Good presentation skills•Workshop•Practical application