Location

Community Services & Continuing Education - Alexandria

Objectives

• Employees who stand out from the pack seem to possess a special knack for getting results from others in the organization. Somehow, they show a remarkable ability to deliver results in the face of tight schedules and scarce resources while others struggle constantly with peers, superiors and subordinates, pleading, cajoling, and haggling, and even taking on work that wasn’t meant for them. Some jobs expose employees to excessive stress and their departments have trouble meeting their goals while effective employees get superior results from their interactions with others. In today’s business environment, the seemingly elusive ability to elicit the cooperation of others in short order is essential to the success of your organization and your career. This category of courses will allow you to master the ability to enlist the support of others and self-develop your interpersonal skills.

Outcomes

By the end of this course, trainee will be able to: o Appreciate how their communication style affects specific situations and the people around them.o Identify how to adapt their behavior and communicate effectively for each scenario.o Create a positive work environment through improved awareness of personality styles.o Improve their self-awareness when communicating and reduce office friction.o Build rapport to enrich relationships.o Understand how to analysis data to solve a problem with best decision.o Persuade and influence others with a focused communication approach.

Course Contents

Communication Skills • Effective communication• Communication across cultures• Active listening• Communication behavior and conflict management• Constructive feedback and criticismPresentation Skills• Introduction• Preparing for a presentation• The framework of an effective presentation• Public Speaking Anxiety (PSA)• Visual aidsBusiness Writing Skills• Introduction to business writing• Characteristics of business writing• Writing strategy• Big tips on writing• Using powerful languageCreative Problem Solving and Decision Making• Problem solving and decision making• Decision making supplementary tools• Creativity and problem solving