Location

Community Services & Continuing Education - Alexandria

Objectives

• IT technical support monitor and maintain the computer systems and networks of an organization. You could be installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems.

Outcomes

By the end of this course, students will be able to:• install and configure computer hardware operating systems and applications• monitor and maintain computer systems and networks• talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues• troubleshoot system and network problems, diagnosing and solving hardware or software faults• replace parts as required• provide support, including procedural documentation and relevant reports• follow diagrams and written instructions to repair a fault or set up a system• support the roll-out of new applications• set up new users' accounts and profiles and deal with password issues• respond within agreed time limits to call-outs• work continuously on a task until completion (or referral to third parties, if appropriate)• priorities and manage many open cases at one time• rapidly establish a good working relationship with customers and other professio

Course Contents

• Computer networks – o Network Architecture Introduction The ISO and other models Layer 1: the physical layer Layer 2: the data link layer Layer 3: the network layer  Layer 4: the transport layer Layer 5: the session layer  Layer 6: the presentation layer Layer 7: the application layer o The Internet Protocol (IP) IP addresses  Class A addresses  Class B addresses Class C addresses  Multicast addresses  Subnetting Routing IPo TCP and UDP Introduction  TCP UDP o Who’s Who (the Domain Name System) Introduction Host tables Named • Computer Software – o Introduction to Operating Systems  What is an Operating System?  Kernel Mode and User Mode Other System Software Types of Operating Systemso Design Principles & Concepts The Process  Process Program Process Life Cycle  Process Control Block (PCB). Files File Structure File Type File Access Mechanisms Space Allocation.... Windows Windows Type Setup Back