Location

Community Services & Continuing Education - Alexandria

Objectives

• • Define performance management and discuss how it differs from performance appraisal.• Linking Performance Management System to the Strategic Plan• Describe the Performance Management Process• cover practical techniques and processes for managing employee and team performance.

Outcomes

o After this Module , Participant will be able to :• Define attributes of effective performance management systems.• Design an organization’s performance management process that supports organizational mission and strategy.• Contrast various organizational performance management programs and best practices • Recommend job-related performance standards and performance indicators that reflect the employee’s range of responsibilities.• Assess how increased employee involvement can contribute to effective performance.• Coach employees to identify career paths and resources available to support individual development.• Identify and communicate appropriate actions with employees (e.g. training and development, wage increase, promotion, bonus etc.) based on their performance strengths and weaknesses.

Course Contents

Performance Management Framework: The importance ofperformance management- Performance Planning: Organizational mission, strategy andgoals- Creating a performance management culture through HRprograms and practices- Steps in Performance Management- Performance planning process and employee performance- Rewards and performance- Designing jobs to enhance performance- Performance assessment, including 360 degree feedback- Performance improvement planning - identifying root causesof performance issues and developing appropriateresponses- Coaching and performance management- Team management- Progressive discipline- Performance management system review and enhancement