Location

Community Services & Continuing Education - Alexandria

Objectives

• This course aims to :• Explain what motivates customers (logical and emotional) to buy or continue to use a product/service.• Explain four personality styles; identify their own style; and, adapt their style to establish rapport with other personality styles.• Follow a simple 5-step sales process that will give them the confidence, energy, and focus they need to become successful retail sales professionals.• Use a powerful sales questioning technique that will enable them to better ask customers around lifestyle needs.• Overcome common objections and close the sale.• Make the best out of each interaction with every customer.• Learn valuable lessons from Joe Gerard, one of the greatest retail salesmen who ever lived.

Outcomes

At the end of this course the learners should be able to anticipate and mange retail problem via:• Collaborating with team members.• Acquiring and applying relevant retail knowledge and skills to manage retail management issue.• Setting Performance Expectations.• Building and shaping the store culture.

Course Contents

Store Team Building 1. What is a team?a. Definition of a teamb. Difference between a team and a groupc. Benefits of Teams2. How to form a team?a. Stages of team buildingb. Selecting team members3. Key Issues in Running Teamsa. Common Goals.b. Ground Rules.c. Synergy.d. Leaders/Followers.e. Negotiation.f. Accepting Diversity.g. Communication/Feedback.h. Motivation.i. Trust.j. Vision and Strategy.k. Appreciation and Fun.4. Tips for teams5. Resolving Team ConflictsPresentation Skills (Including practical presentation exam)1- Introduction to delivering effective presentations.2- Preparing the presentation.3- Delivering the presentation.4- After Presentation.5- General Elements and Tips for effective presentations.6- Presentation Skills Summary Sheet.