Location

Community Services & Continuing Education - Alexandria

Objectives

• - Crisis management is an evolved skill set similar to other professional skills, where proficiency is acquired through qualified instruction, training, meaningful practice, and of course with on-the-job implementation- Crisis management is the application of strategies designed to help an organization deal with a sudden and significant negative event

Outcomes

Upon completion of this Art of Crisis Management training course, participants should be able to:• Build the crisis management team and leadership.• Develop crisis management strategies.• Control crisis information.• Use media monitoring and analysis.• Develop the crisis plan.

Course Contents

 Crisis governance. Controlling and coming out of crisis.o The crisis team.o Developing crisis management strategies.o Reputation strategies. Information capture and transfer:o Controlling crisis information.o The role of telephone responders. Courage and determination:o The strategic management of emergencies.o Critical thinking in emergencies.o Leading people under stress. Controlling and delivering perceptions:o Media monitoring and analysis.o Releasing media statements.o The spokesperson.o Public relation. Communicating with affected people.o Fighting for information about affected people.o Reporting injured, dead and missing.o Human behavior in crisis situations. Preparing, planning and practicing.o The crisis plan.o Why plans are needed.o What is involved in the planning?o Threat assessment.