Location

Community Services & Continuing Education - Alexandria

Objectives

• • Better understanding of customer or client needs in order to create value• Relying upon a structured process or framework with supporting tools to navigate the most complex deals.• Knowing when and how to switch negotiation styles to handle tough customers who compete with or avoid you.

Outcomes

Upon the completion of this course, students will be able to:• Conduct principled negotiations that result in wise agreements.• Incorporate a process approach into your negotiation skill set.• Formulate communication strategies based on various situations.• Develop a confident negotiating style to deflect tough tactics.• Apply practical psychology principles to negotiate effectively.• Take control of meetings from the start, using smartly crafted questions in the right order to deliver the information you need.

Course Contents

• Introduction. • Understanding negotiation definitions and terminologies.• Principled negotiation. • Negotiation process getting ready. • Negotiation process opening, proposal and bargaining. • Negotiation process effective closing and handle hard situations. • Negotiation styles & conflict resolving