Location

Community Services & Continuing Education - Alexandria

Objectives

• At the end of this effective secretarial skills training course, participants will be able to:• Juggle multiple responsibilities• Apply ways to think on their feet with powerful techniques• Create win-win solutions, thus creating a positive atmosphere• Become a strategic partner to your boss• Understand different team player styles for effective collaboration• Organise your time and workload well by applying advanced time-management skills

Outcomes

Upon completion of this Course, participants will be able to:• Perform their duties and responsibilities to the required standards of the profession• Establish a productive and cooperative partnership with managers, supervisors, peers and others with whom they work with• Interact and relate effectively with both internal and external customers• Effectively set priorities and manage time• Practice effective problem-solving and decision-making skills• Perform their office administrative responsibilities with greater effectiveness and efficiency

Course Contents

• The changing role of the secretary• Office organization• Business Correspondence Skills• Writing Reports• Effectively Managing your work, your subordinates and your boss• Being a team-player• Arranging meetings and recording the minutes (MOM)• Event planning and management• Personal effectiveness and time management• Management appreciation• Presentations: Preparation and Impactful Delivery• IT tips and tricks• IT: Presentations using PowerPoint• Personal communication skills• Introduction to Public Relations (PR)