Location

Community Services & Continuing Education - Alexandria

Objectives

• The program aims to:• Apply breakthrough leadership and communication techniques to drive business value and become a more powerful leader• Implement best practices for influencing peers, managers, subordinates, customers and other stakeholders• Explain how to effectively handle challenges such as delivering unpopular news, increasing team motivation and winning hearts and minds• Communicate confidently in any environment, from spontaneous “elevator pitches” to high stakes speeches and proposals that earn commitment and cooperation• Deliver powerful messages that lead to rapid action and that control emotions when facing resistance and conflict• Optimize internal communication and sell their organization’s vision, mission and values to their team members

Outcomes

Upon the completion you should:• Investigate the role of good communication skills in leadership success• Establish the attributes of leadership communication• Assess their own communication preferences and how these affect workplace interactions• Build clear, direct, and active messages that are accessible and effective• Appraise audience needs and how to frame messages for best reception by recipients• Select goals for purposeful communication that maximize business outcomes• Design message strategies for efficiency and time savings• Integrate persuasive techniques that influence others and win credibility• Choose strategies to handle difficult communication situations professionally.

Course Contents

Internal communication - Self-awareness MBTI (understand yourself properly first ) - Personal concept ( values – beliefs – comparative model – personal skills – meta programs ) - Perception and behavior directions - STOP – START – CONTINEU Model - Golden rules of communication - Mindset & emotional control Leader communication- Effectiveness, efficiency, excellence comes from vision delivery - Power of words – how to use practically! - Situational leader communication – how to implement - Signs for proper Leader communications- Speaking & silence skills - How to use your Social intelligence - Leader’s Body languages techniques- positive listening & problem solving Communication under stress - Ways of communication under stress - A leader with NO mood - keys of dealing with difficult people - get followers - Indirect & hidden messages - Using stress for Conflict resolutions - formal and informal communication