Location

Community Services & Continuing Education - Alexandria

Objectives

• The program aims to:• Improve the listening, reading, writing, and critical thinking skills needed for academic success.• Help participant to perform discipline-appropriate exercises and activities to develop the interpersonal, academic, and language skills necessary to succeed in a university or college environment.• Give participant practice in learning strategies that will enable you to become an independent, confident, and successful learner of business studies and business writing.• Enable participant to practice rhetorical methods of writing development that are common in business writing and correspondence.• Help participant to understand the vocabulary and structure of the English language as it is used in academic writing.• Develop participant critical skills of self-evaluation.• Provide participant with the skills to deal with large quantities of academic reading and writing.

Outcomes

Upon the completion you should:• Write effective and concise letters and memos employing appropriate business format.• Prepare informal and formal reports that include analysis and offer recommendations.• Participate in meetings and conduct proper techniques in telephone usage.• Summarize personal achievements and skills in appropriate formats for future employers or academic institutions.• Perform effectively interviews. • Prepare and deliver an oral presentation utilizing electronic software.• Realize the impact of language usage on applying business etiquette to a variety of professional situations.• Recognize the importance of cultural differences and how they affect communication in a business environment.

Course Contents

Business communication skills: - Business letters: Format, Style and Content.- Letters of Inquiry, Quotations and Offers.- Orders, Order acknowledgements.- Sales promotion letters.- Banking and Credit letters.- Memoranda, Telephone conversations and E-mails.- Business meetings.- Business reports (dealing with numbers, interpreting graphics).- Technical Report writing (after visiting or for Evaluation).- Proposals writing. - Questionnaire compilation Business presentations skills: - Communication Skills (body language).- Listing Skills.- Using Your Voice Effectively.- Structuring your Presentation.- Understanding what happens in front of an audience.- Handling situations when feeling wrong-footed.- Handling Difficult Questions.- Appealing to Different Audiences.- Using support materials.