Location

Productivity and Quality Institute - Alexandria

Objectives

• • Be aware of the history of quality assurance and standardization and state different models and frameworks for quality assurance• Appreciate methods for identifying and improving interaction in business processes including the benefits of the PDCA approach• Understand the importance of risk based thinking in a quality management systems and awareness of organizational context and what is means in a quality management system

Outcomes

• Understand the latest international frameworks in management systems and discuss some of the benefits these can bring to organizations• Understand some of the practical requirements of management systems auditing and state the benefits of audit in a quality management system including practicing audit technique

Course Contents

• Essentials of Quality Assurance• Introduction to Quality Assurance and Control• Process Approach to Managing Quality Assurance• Principles of Quality Assurance and Control• Quality Loop• Techniques for Quality Assurance and control• Designing and implementing ISO 9001• Planning and operating a Quality Management System• Audit as a Management tool• Document management in your Quality Management System