Location

Productivity and Quality Institute - Alexandria

Objectives

• To help participants increase their awareness of the ISO/ IEC 17020 standard and its application including a special focus to assist those who are involved in internal auditing and review of the inspection body’s management system. Benefits of attending this course • Understand the purpose and requirements of ISO/ IEC 17020:2012 as quality management system for inspection bodies.• Comprehend the responsibilities of an internal auditor and the role of internal audit in the maintenance and improvement of inspection body’s management system • Ensure continuous improvement in inspection activities. • Gather objective evidences and information through observing, document reviewing, sampling and interviewing.

Outcomes

By the end of this ISO/IEC 17020 Internal Auditing course, delegates will be able to: • Interpret the requirements of ISO/IEC 17020 as it relates to management system standards.• Objectively assess the compliance of an inspection body and identify areas to improve competency.• Develop continuous improvement that provides on-going future benefits to a company’s growth and success. • Plan internal audit for your organization.• Conduct internal audit for your inspection body.• Report internal audit findings.

Course Contents

• Coordination of a quality management system audit against ISO/IEC 17020.• Types of audit.• How to construct an audit programme • Audit planning, horizontal, vertical audits and checklists • The concept of ‘risk-based’ audit • Effective auditing techniques. • Evaluating the significance of audit findings Methods for improving communication skills during the audit• How to report the findings and conclusions Developing and implementing corrective action.