Location

Productivity and Quality Institute - Alexandria

Objectives

• • Enable participants to carry out assessments of excellence standards of according to the European model "EFQM".• Using the logic of "radar" to identify the gap between the current situation of the organization and the target situation.• Identify strengths and opportunities for improvement for the organization.

Outcomes

• Assessment according to the EFQM assessment model• RADAR logic

Course Contents

• Overview of the nine criteria of the European Excellence Model "EFQM"• Assessment Principles• Work in the evaluation team• the assessment process• the logic of "Radar"• possibilities and the results analyzed and linked with some using the "Radar"• using assessment matrix "radar" mechanisms• Grading Standards• Methods of writing strengths points and opportunities for improvement• Summarizing and merging final assessment report• Practical Workshop