Location

Productivity and Quality Institute - Alexandria

Objectives

• • What is the definition of trainees standard ISO 20000• To give trainees know the terms of the specification• To give the trainees how to apply the standard

Outcomes

• familiarity with the terms of the standard ISO 20000• Knowledge of how to apply the terms of the specification

Course Contents

• The relationship between ITSM ITI• Standard ISO 20000• Introduction and Background Information Technology Services Department• The use and application of standard parts (1-2-3-5)• certification system• the benefits of the application of ISO20000• Management System Requirements• Relationship with other specifications• Service Level ManagementManagement (accidents, problem, configuration, change, release, trade relations)