Location

Productivity and Quality Institute - Alexandria

Objectives

• The course is ideal for new managers who want to get quickly up and running in their role and get all the skills they need to become a great people manager

Outcomes

After taking this course, you will be able to:• Motivate every member of your team—even if they are very different• Adjust your management and personal style to the needs of different situations• Resolve conflict more effectively in a wide variety of situations• Get more done by using the best delegation techniques for each situation• Turn difficult people and poor performers into team players• Win the cooperation and trust from people in your organization• Increase your confidence, leadership skills, and personal and professional satisfaction in your job by managing people successfully• Use positive and corrective feedback to turn problem employees around and maximize productivity• Learn and practice people management skills using case studies, real examples and role plays

Course Contents

The Experience of Being a Manager• How to get people to want to do what they’re supposed to do• Specific challenges you face when motivating othersManagers level and dealing with timeValues• Values and their impact on work life• How values can have productive and nonproductive resultsPersonal Styles• Determine your own personal style profile• Gain insight into the strengths and limitations of your profileMotivation• Employee motivation factors and their impact on behaviors and work settingsListening, Body Language, Giving Feedback, and Dealing with Difficult People• Use active listening to gain information and understand employees’ perspectives• Effectively apply positive and corrective feedback• Use appropriate values alignment when dealing with difficult employeesConflict Management• The dimensions of conflict resolution• Identify your own preferred conflict-resolution styles for better conflict managementDelegation• Different delegation styles: How and when to u