Location

Productivity and Quality Institute - Alexandria

Objectives

• This intensive 4-5 day training course equips participants with the skills and tools to manage customer relationships and build strong relationships with suppliers. The course will cover the importance of understanding customer needs and expectations, how to measure customer satisfaction and gather feedback, as well as how to build strong relationships with suppliers and improve their performance

Outcomes

Data will be available soon!

Course Contents

 Customer Relationship Management (CRM): o Understanding Customer Needs and Expectations: Identifying diverse customer needs and expectations for products and services.o Measuring Customer Satisfaction and Gathering Feedback: Using surveys, analyzing feedback, and applying other measurement tools to gauge customer satisfaction.o Building Strong Customer Relationships: Developing strategies to build long-term relationships with customers and achieve customer loyalty. Supplier Quality Management: o Supplier Selection and Evaluation: Developing supplier selection criteria and evaluating the performance of existing suppliers.o Measuring and Improving Supplier Performance: Defining supplier performance indicators and developing plans to improve their performance.o Collaborative Partnerships with Suppliers: Building collaborative relationships with suppliers to achieve mutual benefits.Benefits of Attending  Understand the importance of customer relationship management in ach