Location

Productivity and Quality Institute - Alexandria

Objectives

• This intensive 5-day training course provides participants with a solid foundation in the principles and practices of quality management. The course will cover the historical evolution of the concept of quality and the fundamental concepts on which it is based, with a particular focus on the importance of customer focus and satisfaction. The course will also introduce a variety of quality planning and control tools and techniques, including Statistical Process Control (SPC), control charts, and process capability analysis.

Outcomes

Benefits of Attending • Understand the evolution of the concept of quality and its importance in competitiveness.• Gain knowledge of the fundamental concepts and principles of quality management.• Learn how to use quality planning and control tools and techniques.• Improve the ability to analyze data and make evidence-based decisions.• Contribute to improving the quality of products and services.

Course Contents

• Introduction to Quality Management: o Evolution of the concept of quality over time.o Fundamental concepts and principles of quality management.o Importance of customer focus and satisfaction.• Quality Planning and Control: o Quality planning tools and techniques (e.g., value analysis, Ishikawa diagrams).o Statistical Process Control (SPC): its concept and importance.o Control charts: types and uses in process analysis.o Process capability analysis: determining the process's ability to produce products that meet specifications.