Location

Productivity and Quality Institute - Alexandria

Objectives

• • Equip individuals with the knowledge, skills, and tools needed to promote high quality in Management and Organizational Excellence.

Outcomes

• Improve your strategic planning process• Translate strategic objectives into an execution plan• Develop systems for coordinating across units• Use game theory reasoning to analyze strategic decisions

Course Contents

1. Quality and global competitiveness 2. Leadership and organizational change 3. Strategic quality plan development and deployment 4. Customer-focused organizations 5. Interdependence of functional areas 6. Investment in human resources knowledge management 7. Knowledge management, creativity and innovation 8. Partners, stakeholders and strategic alliances 9. Frameworks for quality and performance excellence 10. Integrated case studies of applying organizational excellence