Location

Productivity and Quality Institute - Alexandria

Objectives

• This course provides an introduction of operational excellence in hospitals and healthcare business. Healthcare providers are naturally focused on efficient and consistent processes in order to achieve reliable results every time. The Lean and Six Sigma methods provide an excellent toolbox to support this need. Whether you are looking at direct impact on the patient outcome, such as length of stay, patient satisfaction or treatment quality, or process improvements in the back office, including support and administrative functions, this course intends to provide you with the right tools and methods. The quality and efficiency of health-care systems are of increasing importance at every level and dimension of society.

Outcomes

• Recognize the customer centered mindset philosophy of Operational Excellence in Healthcare organization.• Identify the importance of change management and the organizational culture that is built on clear standards from top to bottom.• Outline project management life cycle, knowledge areas and different methodologies• Understand how to use Agile & Scrum Project Management Methodologies in hospitals

Course Contents

• Introduction to Operational Excellence in hospitals and the importance of culture• Dealing with resistance to change during Operational Excellence Projects• Operational Excellence Risk Management• Operational Excellence Performance Management• Project Management Principles• Project Management Knowledge areas• Project Management techniques & methodologies• Agile Project Management in Healthcare• Scrum Project Management in Healthcare