Location

Productivity and Quality Institute - Alexandria

Objectives

• knowledge of statistical data to identify the shortcomings and defects in the procedures and product analysis• familiarity with mapping and characterization

Outcomes

• Obtain a working understanding of Process Management, Six Sigma • Know and apply the basic concepts• Demonstrate use of the terminology• Comprehend daily work as a process-oriented activity• Understand process inputs and outputs• Understand process flow and know what determines value add vs. non-value add

Course Contents

• What is Lean Six Sigma and why is it relevant?• Key Six Sigma and Lean Concepts• The Define, Measure, Analyze, Improve and Control (DMAIC) model• Six Sigma Roadmap• Lean Projects• Six Sigma in Service and Manufacturing organizations• Where to start and why?• Project teams and training• Identifying core processes and key customers• Defining Customer requirements• Measuring current performance• Prioritizing, analyzing and implementing improvements• Expanding and integrating Six Sigma