Location

Productivity and Quality Institute - Alexandria

Objectives

• • Identify what is expected of the deviation system• Learn what a good deviation system and deviation report look like• Ensure your worksite benefits from a clear standard for the content of deviations• Minimize dead time in the review process by helping everyone understand what “good” looks like

Outcomes

At the end of the course, you will be able to:• Efficiently triage or prioritize incidents based on potential risk• Handle incidents according to that potential risk and target your restricted resources where they will add greatest value• Understand how to conduct a thorough investigation before jumping to conclusions• Set an expectation that events are handled in a timely manner and create processes that enable you to report, investigate and resolve deviation incidents in hours, not weeks• Identify the needs for the written report so that years after the incident, you can accurately reconstruct the history of the event from the report and are not left guessing in front of a frustrated inspector

Course Contents

• Deviation handling procedure framework • Event detection • Deviation categorization and how to differentiate between incident, minor deviation, and major deviation • Deviation treatment procedure • Root cause investigation tools • How to prepare an action plan for implementing the appropriate corrections, corrective and preventive actions. • The relation between deviation control and quality risk management.