Location

Productivity and Quality Institute - Alexandria

Objectives

• • Describe the concepts behind knowledge management• Examine the Do's and Don'ts of successful knowledge management• Interpret the knowledge management lifecycle• Identify the knowledge management paradigm• Learn about the knowledge management models• Build a rationale for KM in a company• Develop a KM implementation in a company

Outcomes

• Advocate convincingly for effective knowledge sharing• Foster an enabling environment in your own organization that encourages knowledge sharing• Conduct a knowledge management assessment of your organization• Practically use knowledge sharing tools and techniques• Develop a knowledge management strategy to institutionalize KM practices within your organization

Course Contents

First part: knowledge and knowledge management • Importance of knowledge• Knowledge types range and levels• Knowledge decay symptoms• Knowledge cycle and culture dimensions• Knowledge management definition, styles and challenges• Knowledge management and IT• Knowledge management and adjacent disciplines• Process modelling and knowledge assessment and elicitationSecond part: Understand new KM system (ISO 30401:2018 requirements) This Part includes:• First; state Features of knowledge management systemThis includes, needs, expectations, scope, internal culture and knowledge enablers and then demonstrate internal commitment, responsibilities and authorities. by addressing and planning KM policy, objectives, risks and opportunities, an organization is ready to set the new system. • Second; Indicate resources requiredCompetences, awareness level, communication needs and system documentation • Third; Operate effectively and enable continual improvementPlan processes correctl