Location

Productivity and Quality Institute - Alexandria

Objectives

• • Gain greater understanding of a leader's responsibilities• Create and maintain an efficient, effective, and motivated team• Maximize your team performance by understanding human behavior and focusing on the needs of the individual and the team• Improve your ability to communicate with the team and your customers• Strengthen your techniques for managing the performance of the team

Outcomes

• Define what leadership is and how it is applied at all levels of organizational management• Understand the basics of leadership and motivation• Determine what is necessary to lead teams and organizations, and how to integrate this with business management• Develop skills in communicating, influencing and negotiating with peers, subordinates and senior managers• Become adept at assessing leadership traits and qualities in ourselves and others• Learn how to develop leadership in ourselves and others• Appreciate the importance of organization culture and the leader’s role in establishing it• Understand key success factors (KSFs) for successful rollout of Management of Change in dynamic organizations

Course Contents

• Develop an understanding of leadership and how it differs from management• Recognize how experiences, beliefs, and values shape our leadership style• Characteristics of effective teams and the Four stages of team development • How individual differences and roles contribute to building a strong team• Align performance goals with strategy• Implement effective coaching techniques• Empower others and hold them accountable• Develop key leadership skills such as delegation, problem solving, communication, listening and feedback techniques• Effectively communicate change