Location

Productivity and Quality Institute - Alexandria

Objectives

• • Understand various quality concept• Understand TQM Philosophy• Realize the importance of quality models

Outcomes

• Acquisition trainee concept administrative integrated TQM• Knowledge of how to use the Total Quality Tools• knowledge of how the application of Total Quality Management Systems Foundation

Course Contents

• the development of total quality management• The historical development• Quality Definition• In total quality management• principles and strategies of total quality management• Focus on customers, and improve the process and the involvement of the total• Quality Management Strategies• Quality Movement• contributions from quality experts (Hiwart, Deming, Juran, Crosby, Ishikawa and Taguchi)• Kaizen system• poke-yoke (Shingo)• total quality management tools and techniques• Seven Quality Tools• New Tools• Statistical Quality Control• Taguchi Methods• Publish job quality• Quality Circles• Just in time• the application of Total Quality Management