Location

Productivity and Quality Institute - Alexandria

Objectives

• • The Fundamental Concepts of Excellence• The EFQM Excellence Model• Application of the Excellence model in the organization

Outcomes

• Learning the concept of Excellence.• The criteria of the excellence model• How to apply and benefit from the excellence model in the organization.

Course Contents

• introducing EFQM and the need for a Model• the definition of Excellence• the approach to sustained excellence• The Fundamental Concepts of Excellence• The 9 Criteria of the Excellence model• Integration of the basic concepts with the criteria• Concrete examples of Excellence at Work in organizations