Location

Productivity and Quality Institute - Alexandria

Objectives

• • Provide the participants knowledge of the historical development of quality and principles

Outcomes

• Find out what Quality • Knowledge of Quality Principles• Knowledge of the Quality Policy

Course Contents

Introduction to Quality Assurance• Defining Quality• Quality characteristics• Cost of quality• Quality Control• Defining Quality Assurance• Quality Management System• Customer satisfaction• Comparison between old style and QM style companiesQuality Concepts and Customer Focus • The fundamental quality concepts• Quality Plan• Organization Cultural change• Standards and Standardization• The Main process• The support process• The Process Approach