Location

Productivity and Quality Institute - Alexandria

Objectives

• Business success is dependent on effective resolution of the problems that present themselves every day. Often the same or similar problems continue causing repeated losses in time or money and your staff become experts at fixing rather than preventing the problems. Learn to find and fix root causes and develop corrective actions that will effectively eliminate or control these problems

Outcomes

• Identify the different types of tools and techniques available• Apply change management successfully• Review what to look for when applying business case thinking to Root Cause Analysis• Develop a process to systematically approach problemsyou should have a general understanding of a structured problem determination approach, which you can then apply in your daily work to gain more experience.

Course Contents

Course Outlines1. RCA Foundation Concepts and Objectiveso Discuss Definitionso Discuss What is a problem and why do they exist?o Exercise 1: Why is RCA important2. What is Root Cause?o RCA Benefits and Approacheso Exercise 2: Why are multiple approaches important?3. Non Numerical RCA Techniques, / Tools:o Change Analysis o Exercise 3: Apply Change Analysiso 5 Whyso Exercise 4: Apply 5 Whyso Fishbone analysiso Exercise 5: Apply fishboneo Strength, Weakness, Opportunity and Threats (SWOT) Analysis o Exercise 6: Apply SWOT Analysiso Political, Economic, Social, Technological, Legal, and Environmental (PESTLE)o Exercise 7: Apply PESTLE technique4. Numerical RCA Techniques, / Tools:o Pareto Chart/ Analysis o Exercise 8: Apply Pareto Charto Failure Mode Effect Analysis (FMEA) / Failure Mode Effect and Criticality Analysis (FMECA)o Exercise 9: Apply FMEA / FMECA techniqueo Weighted SWOT Analysiso Exercise 10: Apply Weighted SWOT technique5. Course Summary and Conclu