MOHAMED FAWZY ISMAIL has received the B.B.A. and M.B.A. degrees in business administration from Arab Academy for Science and Technology & Maritime Transport, Egypt. He has received his Ph.D. from Cardiff Metropolitan University, UK and Assistant Professor at Arab Academy for Science and Technology and, Maritime Transport, Egypt. His current research interest includes critical success factors of quality management, stakeholders’ satisfaction, lean thinking, system dynamics in higher education institutions. He has taught both undergraduates and postgraduates students. Mohamed has taught courses in business administration such as, organizational behaviour, new product planning, research methodology, organizational analysis & design, Egyptian history, production planning & control, production & operations management, human resources management, brand management, principles of marketing, international marketing, advanced marketing, integrated marketing communications, financial management and financial analysis at College of Management and Technology at the Arab Academy for Science, Technology, and Maritime Transport.