Course

code	IM545E
credit_hours	3
title	Total Quality in Industrial Management
arbic title
prequisites	IM443
credit hours	3
Description/Outcomes	History and evolution of quality, definition of quality, basic concept of total quality management, philosophies of leading sags of quality Deming, Juran, Ichikawa, Crosby, Taguchi, Chigo Chingo characteristics of quality distribution parameters, relationship between quality parameters, some statistical process control tools, quality cost.
arabic Description/Outcomes
objectives	The objective of the course is to study the history of quality evolution, support the students to understand the reliable, relevant new techniques; strategies and philosophies that have improved the quality drastically in the international arena.
arabic objectives
ref. books	Rap, Carr, Dambolina, Kopp, Martin, Rafii, Schlesinger, “Total Quality Management A Cross-functional Perspective”, Wiley.
arabic ref. books
textbook
arabic textbook
objective set	paragraphs
content set	bullets

Course Content

content serial	Description
1	Introduction of Total Quality Management. Traditional versus Modern Management. Theories and Philosophies of Quality (1). Theories and Philosophies of Quality (2). Theories and Philosophies of Quality (3). Quality Improvement Tools. 7th Week Exam. Statistical Evaluation of Quality Parameters. Investigation of Factors Influencing Quality. Six Sigma Statistical Approach. Smarter Six Sigma Solution. 12th Week Exam. Process Reengineering. Benchmark and Benchmarking. Quality Cost. Final Exam.
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