Course
| code | HM233 |
| credit_hours | 3 |
| title | Front Office Management |
| arbic title | |
| prequisites | None |
| credit hours | 3 |
| Description/Outcomes | Enabling the students to totally understand the s of the front office department and in addition to teaching them how to check guests in and out of the hotel and also how to handle guest reservations. |
| arabic Description/Outcomes | |
| objectives | 1. Develop an organization chart depicting the al relationships among hotel divisions and departmentsrn2. Construct and efficient reservation systemrn3. develop and follow check in and checkout settlement proceduresrn |
| arabic objectives | |
| ref. books | |
| arabic ref. books | |
| textbook | Hotel Front Office Management, fourth edition |
| arabic textbook | |
| objective set | bullets |
| content set | combined |
Course Content
| content serial |
Description |
| 1 |
Introduction to hotel management
|
| 2 |
Hotel organization and the front office management
|
| 3 |
Effective interdepartmental communications
|
| 4 |
Property management system
|
| 5 |
System-wide reservations
|
| 6 |
Revenue management
|
| 7 |
7th week exam
|
| 8 |
Guest registration
|
| 9 |
Guest checkout
|
| 10 |
Preparation and review of the night audit
|
| 11 |
Managing hospitality
|
| 12 |
12th week exam
|
| 13 |
Training for the hospitality
|
| 14 |
Promoting in-house sales
|
| 15 |
Security
|
| 16 |
Final Exam
|