This program provides participants with core knowledge about sales as a function and as a process this means that participants will get solid exposure to sales and its contribution to company growth.
They will also gain in-depth understanding of sales and self-management, the art of prospecting, opportunity planning and resource allocation.
In addition participants will acquire several skills related to negotiating deals, overcoming obstacles, resolving customer issues and closing sales.
Also we cover all the most important elements of service any person involved in direct interactions with customers should know and apply.
From the necessary behavioral and communication skills to the right attitude, and including specific methods to analyze and improve the service provided, we cover it all in a straight forward and effective manner that will help participants ensure customer satisfaction and delight in the most challenging situations.
Upon the completion you should:
· Understanding the psychology of selling
· Mastering the sales process: from initiation to post-sales
· Setting your ideal customer profile
· Understanding the sales funnel
· Working your company''s strengths against competitors'' weaknesses
· Presenting your Unique Selling Proposition (USP)
· Finding and sharing the Customer Value Proposition (CVP)
· Creating a positive first impression
· Researching and simulating sales solutions
· Dealing with sales objections
· Handling customer complaints
Participants:
· New and aspiring sales professionals as well as practising sales people that want to gain a formal qualification.
· New and current Managers
· Owners
· Team Leaders
· Executives & Team Members
· Anyone who is or will be responsible for managing teams or individuals
· Anyone working in business.
· Anyone looking to enter the field of business.
· Recent college/university graduates.
Duration: 32 Hrs.
