Diploma - Graduate School of Business

Major Description

The Post Graduate Diploma in Supply Chain Management is developed in response to views consistently expressed by Industry practitioners in recent years, based on evolving trends in the Industry. Especially, during the last two decades, manufacturing and service industries were preoccupied mainly with firm-level improvement strategies, such as manufacturing resource planning (MRP II), just-in-time (JIT) systems and business process reengineering (BPR). In recent years, however, the need to improve inter-firm communication and coordination along the supply chain has been realized as the new frontier in improving operations management.

Course Description

The course prepares the student to understand the principles of Logistics & SCM and their roles in business. The course presents the different building blocks of Logistics, including forecasting, inventory control, scheduling, capacity management, waiting line management, and lean management in addition to the various decision analysis tools.

This course will enable the student to understand and critically evaluate the principles of supply chain management and to understand how a supply network should be organized and effectively managed. It will take account in particular of supply strategy, inter-organizational relationships and logistics issues, and is applicable to a wide variety of sectors, including service applications. Through extensive use of case studies, it will develop skills in application of theory to address complex organizational problems.

This course aims to provide the student with an overview of world trade and trading patterns, with the associated theoretical underpinnings. It is within this context that the student will study a range of current global supply chains, and explore the current concerns of managing complex relationships such as building relationships with suppliers, developing transport plans, issues in management of supply chains and the ethical dimension.

This course introduces the student to modern IT practices in support of logistics and supply chain management. It demonstrates the principles and theory of good design of stored data and integrated information systems support and gives exposure to the most modern implementations of this in the form of the SAP Enterprise Resource Planning software.

This course will present innovative, proven methods for determining whether a Customer Relationship Management (CRM) strategy for changing the way a company provides service (by adding new technology, processes and procedures) will realize the return on investment projected. Throughout the course, measurable data-containing examples will be provided on how CRM theory is applied with great success by various corporations. Objectives will focus on the scientific reasons why people resist change, a process to deal with that change, a process to measure the results in an on-going manner and how to tie in and measure those results to a company’s bottom-line.

This course examines the needs of consumer goods and services companies selling through wholesalers and retailers business-to-business firms working through independent distributors and sales representative firms retailers seeking to improve efficiency in an increasingly competitive marketplace and intermediaries seeking to preserve their role in an increasingly fluid channel structure.